Política de reembolso
Return & Refund Policy
30-Day Return Policy
You have 30 days from the receipt of your item to request a return. The item must be:
✅ In the same condition as received
✅ Unworn and unused
✅ With all tags and in the original packaging
✅ Accompanied by a receipt or proof of purchase
📩 To initiate a return, contact us at morykaba0020@gmail.com. If your return is accepted, we will send you a return shipping label and instructions. Returns sent without prior request will not be accepted.
Damages & Issues
Inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and resolve it accordingly.
Exceptions & Non-Returnable Items
❌ We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom-made or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have questions about a specific item, feel free to contact us.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once the return is approved.
14-Day Cooling-Off Period (EU Orders)
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition, unused, with all tags, and in the original packaging. A receipt or proof of purchase is also required.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed automatically within 10 business days to your original payment method.
⏳ If more than 15 business days have passed since your refund approval and you have not received it, please contact us at morykaba0020@gmail.com.